Last updated: August 2026
This policy applies to every purchase made on bettergrandma.com, operated by Colas Growth LLC (trading as Better Grandma), 1209 Mountain Rd Pl NE, Ste R, Albuquerque, NM 87110, United States. It forms part of our Terms of Service.
If the product is not right for you, email us within 14 days of your purchase date and we will refund you in full. You do not need to justify your decision, complete any part of the program, or return anything. We will not ask you to prove that you used the material.
The guarantee covers everything on your order: the 28-Day Challenge, the optional add-on offered at checkout, and the optional masterclass offered after purchase. Each is covered for 14 days from the date it was bought.
Send an email to [email protected] with the word "Refund" in the subject line. To help us find your order quickly, include the email address you used at checkout and, if you have it, your order number. That is the whole process — there is no form to fill in and no phone call to make.
We acknowledge refund requests within 1–2 business days and issue approved refunds to your original payment method immediately after. Your bank or card issuer then takes a further 5–10 business days to post the money back to your account. Refunds are always returned to the card or account used for the original payment; we cannot send them anywhere else.
Everything we sell is delivered digitally and instantly. Nothing is shipped, so there is no return to arrange, no packaging to send back and no restocking fee. Access is withdrawn once a refund is issued.
Our products are one-time purchases. There is no subscription, no recurring charge and no renewal, so there is nothing you need to cancel to stop being billed. You will never be charged again for a past order.
If you were charged twice for the same order, or you see a charge you do not recognise, tell us and we will investigate and refund any error in full. This applies regardless of the 14-day window — a billing mistake on our side is always ours to fix.
If something is wrong with your order, please email us first. We can usually resolve it the same or next business day, which is considerably faster than a bank dispute. Contacting us does not affect your right to raise a dispute with your bank or card issuer afterwards if you are not satisfied with our response.
If you are in the European Economic Area or the United Kingdom, this guarantee is more generous than, and satisfies, the statutory 14-day right of withdrawal described in our Terms of Service: we refund fully, without conditions, for the same 14 days, with no need to invoke a separate legal process.
This guarantee is offered in addition to the rights you have under the consumer protection law that applies to you. Nothing in this policy limits or replaces those rights.
Colas Growth LLC, 1209 Mountain Rd Pl NE, Ste R, Albuquerque, NM 87110, United States — [email protected]. We answer support email within 1–2 business days.